Privacy Policy
MYVAAHAN is operated by Naveads Private Limited. This policy explains how we handle information when you use the MYVAAHAN website. Contact us at support@myvaahan.com for privacy questions and requests.
1. Information we handle
- Account information: information used to sign you in and manage your profile, such as your name, email address, mobile number, authentication identifiers and account activity timestamps.
- Saved vehicles: registration numbers and vehicle details you provide, including brand, model, vehicle type, year, fuel type and nickname.
- Document dates: insurance, PUC and RC dates you record, together with their source and verification status. A manual entry is not an independently verified government record.
- Reminder preferences: selected document types, channels, timing, enabled status and associated consent records.
- Service enquiries: your selected service, contact name, selected contact destination, message, contact permission and enquiry status. We also maintain internal handling records and status history.
- Technical information: authentication and session records, request identifiers, usage and error records. Our hosting and service providers may also process connection information, such as IP addresses and browser details, when serving or protecting the website.
Please provide only information needed for the relevant feature. Do not include passwords, OTPs, payment card details or unnecessary identity documents in enquiry messages.
2. How we use information
We use information to authenticate accounts, show and manage saved vehicles, calculate document date statuses, store reminder choices, process and track enquiries, provide support, prevent misuse and maintain the website. Access to customer information is intended for authorized personnel who need it for these purposes.
Selecting a service or saving a registration number does not by itself authorize unrelated promotional messages.
3. Sign-in and browser storage
MYVAAHAN uses Google Firebase Authentication for Google and mobile OTP sign-in. Google processes information needed to provide authentication and abuse protection. For phone authentication, phone numbers are sent to and stored by Google for spam and abuse prevention across Google services, including Firebase.
MYVAAHAN stores its website session token and associated sign-in identifier in browser session storage. Firebase manages its own authentication persistence and may retain sign-in state in browser storage across visits. Signing out clears the MYVAAHAN session state and initiates Firebase sign-out; closing a tab alone should not be treated as account deletion or guaranteed sign-out from every authentication component.
Authentication and abuse prevention components may use cookies or other browser storage. Browser settings can restrict this storage, but some sign-in features may then fail.
See Google's Privacy Policy and Firebase privacy information.
4. Enquiries and contact permission
When submitting an enquiry, you select a contact channel and explicitly permit contact about that enquiry. We retain the permission wording, version and time with the request. This permission is separate from general marketing consent.
An enquiry is a request for assistance. It is not a completed insurance purchase, loan approval, vehicle transaction, payment or confirmed partner service. Creating an enquiry does not automatically send your information to a partner.
You can ask us to stop further enquiry contact through the support address below. Records of previous handling may still need to be retained.
5. Reminders and promotional communications
Reminder preferences are off by default until you enable them with the required permission. You can change or disable saved preferences through the available settings.
Automatic reminder delivery by email, SMS, WhatsApp, RCS or push notification is not currently enabled. Saving a preference does not mean a notification will be delivered. Continue to check your original documents and important dates yourself.
Where promotional communications are introduced, relevant marketing choices and opt-out controls will be provided separately from service enquiry permissions.
6. Service providers and external websites
Our hosting, authentication and technical service providers process information needed to operate their services. Content delivered from external image or other resource hosts can expose normal connection information to those hosts.
Partner links open external websites with their own privacy practices. MYVAAHAN does not automatically append your contact details or saved vehicle information to the insurance partner links currently offered. External sites may use their own cookies and tracking technologies after you visit them.
We may receive a referral commission where an applicable partner arrangement exists. A displayed partner link does not mean your enquiry has been shared with that partner.
Information may also need to be disclosed where required by applicable law or lawful requests, or when necessary to investigate misuse and protect accounts or services.
7. Current and future integrations
Live RC and challan lookups, challan payments, insurance quotations and purchases, FASTag recharge and automatic notification delivery are not currently available through the website. Their future introduction may involve additional providers, data uses and permissions, which will be explained when those features become available.
The website currently does not load the analytics and advertising integrations checked during our source review. This does not mean hosting, authentication or external websites process no technical information. We will update this policy and relevant choices when adding analytics or advertising integrations.
8. Retention and security
Information is retained according to its purpose and applicable operational, security and legal needs. Account records, consent evidence and enquiry handling history may have different retention requirements. We do not currently publish a fixed retention period for every category.
We use safeguards such as authenticated access, ownership checks and administrative access controls. No website, storage system or transmission method can be guaranteed completely secure.
Service providers may process information in locations determined by their infrastructure and service arrangements. This policy does not promise that all processing occurs exclusively in India.
9. Your choices and requests
You can use available profile, vehicle, date and reminder controls to review or change information. For access, correction, consent withdrawal, account deletion or other privacy requests, email support@myvaahan.com with the subject “MYVAAHAN Privacy Request”.
We may need to verify account ownership before acting. Do not send your password or OTP. Account deletion is currently handled through support rather than an automated deletion button. Signing out does not delete your account.
We will explain any information that must be retained and any limits affecting a request. Deleting a MYVAAHAN account does not automatically delete records independently held by external partners or providers.
10. Updates and contact
We may update this policy as the website and its services change. The date above identifies the latest published version. Material changes affecting data use or permissions will be explained through appropriate website notices or feature controls.
Operator: Naveads Private Limited
Privacy and support: support@myvaahan.com